Cutting-Edge Tools & Robust IT Infrastructure
Engineered for zero-downtime contact center and back-office operations. Our Sector-63 Noida facility combines HPE Enterprise Servers, multi-OS environments (Windows, RHEL, Debian, Arch), AVAYA & C-Zentrix dialers, and 80MHz access-controlled cybersecurity.
4 Pillars of GIPL's Enterprise IT Architecture
Every workstation, server rack, and voice trunk at our Sector-63 Noida center is standardized for high availability, low latency, and strict client data isolation.
Enterprise Hardware & Storage
Built on carrier-grade compute and high-throughput switching hardware to power 300+ concurrent voice and non-voice seats without bottlenecks.
HPE Enterprise Servers
Preferably HPE Server deployments configured with Windows Server and Red Hat Enterprise Linux (RHEL) Managed OS.
Shared Path Storage with All ADDS Features
Centralized storage architecture with full Active Directory Domain Services (ADDS), Group Policy Objects (GPO), and role-based access.
Managed Networking Equipment
Enterprise L2/L3 routers, gigabit PoE switches, and hardware firewalls to ensure seamless communication and secure data transfer.
Multi-OS & Application Suite
Flexible multi-platform environments hardened with endpoint security and enterprise productivity suites tailored to client workflows.
Hybrid Operating Systems
Full operational support for Microsoft Windows alongside Linux distributions including Debian, Arch Linux, and RHEL.
Enterprise Productivity Applications
Enterprise Email Suite, Microsoft Office 365, omnichannel ticketing desks, and custom client CRM/ERP deployments as per requirements.
Multi-Layered Security Software
Centralized antivirus, anti-malware, host firewalls, and DLP (Data Loss Prevention) tools to protect against cyber threats.
Network Infrastructure & VPN
Redundant high-speed internet leased lines paired with encrypted tunnels and real-time Network Monitoring Systems (NMS).
High-Speed Leased Line Connectivity
Dual-homed high-speed internet connectivity with automatic BGP/WAN failover for uninterrupted voice and data transit.
Intranet / Extranet VPNs & DNAT
Encrypted Site-to-Site VPNs and DNAT (Destination Network Address Translation) for secure integration with client data centers.
NMS (Network Monitoring System)
Dedicated NMS deployment for 24/7 complete observation, packet-loss alerting, and proactive maintenance of the network.
AVAYA & C-Zentrix Dialer Solutions
DoT OSP compliant telephony platforms engineered for high-velocity inbound ACD routing and predictive outbound campaigns.
AVAYA & C-Zentrix Enterprise Dialers
Supporting Predictive, Progressive, Preview, and Blended dialing modes with skill-based Automatic Call Distribution (ACD).
100% Voice Logger & QA Barging
Encrypted call recording, real-time supervisor snoop/whisper/barge-in, and automated disposition tagging.
CTI & CRM Screen-Pop Integration
Seamless Webhooks and REST API connectors linking AVAYA/C-Zentrix directly into client CRM interfaces to reduce AHT.
Inspect Our End-to-End BPO Network Topology
Click any architectural layer below to inspect how voice trunks, client VPNs, HPE servers, and agent workstations interconnect at our Noida facility.
Enterprise Firewall, Site-to-Site VPN & DNAT Gateway
All inbound and outbound traffic traverses dual hardware firewalls configured with Intrusion Detection & Prevention Systems (IDS/IPS), Destination NAT (DNAT), and encrypted Intranet/Extranet Site-to-Site VPN tunnels directly into client cloud or on-premise environments.
Data Security, NMS Monitoring & Disaster Recovery Plan
Our infrastructure is engineered to halt operational disruptions before they cascade—combining proactive threat prevention, real-time asset tracking, and audited compliance.
Data Security Architecture
Multi-tiered defense protecting sensitive customer PII, e-KYC records, and enterprise intellectual property across every operational floor.
- Firewalls & IDS/IPS: Hardware firewalls with active Intrusion Detection & Prevention Systems.
- 80MHz Access Controls: Strict network access controls with up to 80MHz channel width governance.
- Endpoint Hardening: USB/port blocking, antivirus, and zero-trust ADDS group policies.
Monitoring & Management
Complete visibility across every switch, server, and workstation to eliminate packet loss and resolve incidents within minutes.
- Continuous Network Monitoring: Real-time tracking of network performance, security, and availability.
- IT Asset Management Tools: Automated systems for tracking and managing hardware and software assets.
- Incident Response Systems: Rapid escalation protocols for identifying and responding to IT incidents promptly.
Compliance & Audit Trails
Built to satisfy stringent audits from telecom regulators, global airlines, consumer electronics OEMs, and BFSI/FMCG enterprises.
- Regulatory Compliance: Full adherence to DoT OSP guidelines and ISO 9001:2015 data security & privacy standards.
- Comprehensive Audit Trails: Keeping detailed, immutable logs of system access, call recordings, and network events for auditing.
- Periodic Vulnerability Audits: Scheduled patch cycles and firewall rule reviews.
Stopping the Domino Effect of Operational Outages
As illustrated in our technology charter, GIPL's Disaster Recovery Plan (DRP) acts as an immediate circuit-breaker against hardware failure, ISP outages, or cyber incidents—ensuring your customer support and back-office queues remain online 24/7.
Dual Leased Lines + Online UPS + DG Backup
Scheduled Incremental & Off-Site Backups
AVAYA / C-Zentrix Queue Preservation
On-Floor 24/7 L1–L3 NOC Engineers
300+ Plug-and-Play Seats at H-151, Sector-63, Noida
Purpose-built across two 150-seat production wings featuring biometric access control, brand-customizable reception lobbies, training labs, and executive boardrooms.
Linear modular bays with red & frosted-glass acoustic dividers, Lenovo/HP desktops, OnePlus branded neon lobby, biometric entry, and red leather visitor lounge.
High-partition acoustic cubicles, realme glass-top reception counter, overhead LED live SLA wallboards, and enclosed glass Team Leader cabins.
25+ seat classroom-style computer lab with large-format smart TV display, whiteboard, and sandbox CRM access for rapid agent batch certification.
Executive conference room with modular white table, high-back ergonomic seating, wall-mounted video conferencing display, and war-room connectivity.